Welcome to S.Dress Wedding Dress Company. We are factory for wedding dress production.
Leave us your message in the following condition:
1.if you want custom made size and color; tell us the exact date you need the dress; have other demands in dress details
2.Please send your Color & Size information to us after you place order. Custom made size is free of charge.
3.We can not make the dress exact same as the picture, please understand this, because that is not our design, but we will try our best to offer every client top quality.
4.The price is not including any wedding accessories like wedding veil, wedding gloves, hat, jewelry.
5.Buyer, please allow approximately 7-15 days for delivery after the order being processed.The manufacturing time in our factory is 7-15 days, Get Your Dress in 14-30 days. Please ahead of time prepares to prearrange!
6.For Brazilian customer, if you want to choose DHL shipping method, please send us your CPF, for us to easily ship your dress. Thank you very much!!
you want to Custom-made the size , please give us this information like the top picture to measure: 1. Full Bust: _____CM. 2. Waist: _____CM. 3. Hip: _____CM. 4. Shoulder to Shoulder: _____CM. 5. Waist to Feet with heel : ____CM 6. Shoulder to Waist : ____CM 7. Shoulder to feet with in shoes : ____CM 8. Shoulder to Feet without in shoes : ___CM 9. The Dress Color = ____( the pictures color or choose from the color chart ) if the dress has sleeve.you should also tell us 10. Armseye:__CM 11. Shoulder to Bust:__CM 12. Bicep:__CM
Please don’t hesitate to contact us if you have any questions or concerns before or after your purchase. We hope your 100% satisfaction. Sizing or fit Issues As all of our dresses are hand-sewn and custom tailored, the finish gown may vary by approximately +/- 1 inches in the specified measuerments. To ensure that your dress will still fit you perfectly, our tailors have created all of our dresses with additional fabric in the seams to allow minor size modifications to be easily. If you find the dress is not suitable for you and have any question, please feel free to contact us directly. Color Mistakes Sometimes there wil be color differences because of the different PC monitor, lighting, background, and some other reasons, if you are very very strict in the color, please cotnact us firstly, we will try to meet your requirements.
30cm x 15cm x 10cm (11.81in x 5.91in x 3.94in)
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Damialeon (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.damialeon.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.